Services Description
Reach Maximum Customer Loyalty
As companies periodically redefine their initiatives to achieve sustainable growth, maximum customer loyalty continues to be a critical part of it. Churn is no longer accepted as another statistic to polish in a future marketing campaign. Customer retention is an essential aspect that is constantly being reassessed and evaluated. New social trends and the widespread availability of information through multiple mediums is at the center of customer centric shifts in the way customers interact with companies.
In this sense, it has become clear that each and every time a customer reaches out to a company, it must be taken as an opportunity to reaffirm their loyalty, to make sure they are satisfied and to make sure that all the available channels are open to connect and interact on multiple levels.
Veris will analyse each situation in detail, and, based on our client's requirements, will draw from its vast experience both in the Insurance and Healthcare sectors to identify the best options available, propose a strategy based on current industry trends.
On the basis of a decision to deploy a new service, Veris will collaborate as required, as an active leader in the product development or as a consultant, referring to different options available in the industry. Prior to the launch of a new service, Veris can also provide specific training to all front line staff as well as back office operations personnel.
Services Description
IDENTIFY NEW BUSINESS OPPORTUNITIES
The need to explore new business opportunities can sprout from a change in the local, political, economic, public health and social context, but also from a commercial initiative aiming at expansion, diversification or growth. Building from the goals of the company, its experience in the industry and its main strengths, we explore possible derivative, linked or completely new business opportunities for their activities. We then make proposals including the analysis of their feasibility, viability and costs according to different schedules so the company can evaluate them.
BUSINESS PLAN DESIGN AND FOLLOW UP
A business plan can be seen as a tool to identify new business opportunities or as a guide to achieve goals of reinforcement, expansion or discovery of current business models applied in other markets. From the needs and possibilities of each company, we structure plans to manage projects ranging from the definition of commercial strategies to cost studies and the implementation of all processes needed to meet deadlines and goals. We cooperate creating and later following up business plans that help our clients in the management of their business, according to schedules set jointly with you.
NEW PRODUCT DEPLOYMENT
The industries in which VERIS specializes are dynamic and offer a wide range of opportunities for those wishing to develop, expand or diversify their operations offering new products and services solutions. Our experience and knowledge, added to the deep understanding their implementation worldwide allow us to offer innovative solutions, services and products, as well as the sort of vision needed to advise you on those little changes that turn products and services into great products and services.
ENGENEERING AIMED AT YOUR BOTTOM LINE
Pricing of insurance products is dictated by ever evolving, highly competitive marketplaces. Consequently, pricing is almost never a variable that can be easily tapped on to adjust your bottom-line results.
In VERIS we have the knowhow to help you asses your cost of goods sold and the processes you have in place both in your sales and operational areas. We can delineate a custom-made program targeted at making your distribution as well as your operational plateaus more efficient thus impacting on an overall better combined ratio. Bottom line results are guaranteed if we can engage in a seamless, agnostic and cooperative spirit alongside your corporation executives.
TECHNICAL TRAINING
Our aim with this service is to pass on knowledge and content, whether general or specific, in order to strengthen the effectiveness and efficiency of your team, with methods and techniques adapted to the needs and structure of your company. We create training programs assessing the cost, contents, schedule, preferences and availability of your staff according to their responsibilities and field of work. Better training and more knowledge in the hands of the people in each position of your company enhance the profitability of your organization -but they also have a positive effect in relationships and communication inside it-, developing autonomy and self-reliance when it comes to solving problems and making decisions.
BUSINESS UNIT LAUNCH
After we identify a business opportunity —at a national or international level— we take charge of the feasibility, project and management of the unit according to deadlines agreed with you in order to reach the desired goals. Aspects included in this service are the elaboration of the business model with both revenue and expense streams; process studies; the definition of hiring strategies and offer analysis; follow-up, estimates and cost control; creation of guidelines for uses and procedures; development and control of the schedule agreed for the development of the project in its various stages.
PROJECT START-UP
Using the knowledge accrued in our years of experience, we advise, develop and walk you through the start-up process of projects. We create the strategic plan, as well as its logistic and operative development, and we stay by your side every step of the way until it is launched, and we can confirm its positive evolution. The knowledge, experience and technological and human resources of VERIS offer a high added value to new projects in development. We help you define which direction to follow, assessing options, changes, paths and strategies for a successful take off. Our expertise encompass helping you in tenders, alliances, mergers and even acquisitions.
SALES FORCE PREPARATION
Commercial training is an important ingredient for the enhancement of communication both inside your sales team and between the latter and the rest of the company. It favors a spirit of belonging in a role in which it is usual to work alone and professionals are subject to high levels of variability, which can sometimes be demotivating. This commercial training is developed to offer the knowledge needed to work more efficiently, including elements for self-management, problem-solving and sales closure, as well as to raise the self-esteem and self-assurance of your staff.
MARKET RESEARCH
It is essential to know the market in which you operate to carry out successful operations, maximizing results and ensuring the highest efficiency for your resources. Our contacts and knowledge in the different industries in which we operate, allow us to study the best research option for the information you want to obtain, resulting in a comprehensive analysis. Having trustworthy and precise information is a key to enhance efficiency in the use of resources and plan investments. For the success of your project, it is essential to know the market in which you have interest in developing as the subjective and objective position of your company regarding its competitors.